Privacy Policy

1. Introduction

Clarovista Solutions ("we", "us", or "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website (clarovistasolutions.com) or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any questions about this policy, contact us at info@clarovistasolutions.com.

2. What Data We Collect

We may collect and process the following personal data about you:

• Contact Information: Your name, email address, phone number, and postal address when you submit a contact form, request a quote, or book our services.
• Service Details: Information about the property, cleaning requirements, and scheduling preferences you provide when requesting our services.
• Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages. This is collected via Google Analytics and similar tools.
• Communication Data: Records of correspondence when you contact us via email, WhatsApp, phone, or contact forms.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our cleaning and maintenance services
• To respond to your enquiries, quotes, and booking requests
• To send service-related communications including booking confirmations and invoices
• To improve our website and services through analytics
• To comply with legal obligations and protect our legal rights

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contractual necessity: Processing necessary to provide the services you've requested.
• Legitimate interests: Improving our services, responding to enquiries, and marketing our services to existing customers.
• Consent: Where you have explicitly agreed to receive marketing communications or cookies.
• Legal obligation: Where we are required to process data by law.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service Providers: Trusted third-party companies that help us operate our website and business (e.g., hosting providers, analytics services, email platforms).
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets.

6. Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device to help us analyse website traffic, remember your preferences, and improve your experience.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Analytics cookies: Help us understand how visitors use our site (Google Analytics).
• Marketing cookies: Used for advertising and retargeting purposes.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Customer data is typically retained for the duration of our business relationship plus 6 years to comply with UK tax and legal obligations.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access: Request copies of your personal data.
• Right to rectification: Request correction of inaccurate data.
• Right to erasure: Request deletion of your data ("right to be forgotten").
• Right to restrict processing: Request limitation of how we use your data.
• Right to data portability: Request transfer of your data to another organisation.
• Right to object: Object to processing of your data for direct marketing.

To exercise any of these rights, email us at info@clarovistasolutions.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or damage. This includes SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or how we handle your data, contact: