Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by Clarovista Solutions Ltd ("Clarovista Solutions," "we," "us," or "our"), a company registered in England and Wales. By booking, using, or paying for our services, you agree to be bound by these Terms.

Please read these Terms carefully before engaging our services. If you do not agree with any part of these Terms, you should not proceed with a booking.

• "Services" means all cleaning, maintenance, handyman, window cleaning, carpet cleaning, deep cleaning, end of tenancy cleaning, and any other services offered by Clarovista Solutions.
• "Client" or "you" means any individual, business, or organisation that books or receives our Services.
• "Booking" means a confirmed reservation for Services, whether made online, via telephone, email, WhatsApp, or in person.
• "Service Provider" or "we" means Clarovista Solutions Ltd.
• "Premises" means the property or location where Services are to be performed.

We provide professional cleaning, maintenance, and handyman services as described on our website and in our quotations. The scope of work for each Booking shall be as agreed in the quotation or booking confirmation.

We reserve the right to refuse service to any Client at our sole discretion. We may also decline to perform tasks that fall outside the agreed scope of work or that present a health and safety risk to our staff.

All quotations are valid for 30 days from the date of issue. A Booking is confirmed once we have received your acceptance of the quotation and any required deposit or payment has been processed.

Online instant quotes provided through our website are estimates based on the information you provide. The final price may be adjusted if the actual scope of work differs materially from the information provided at the time of quotation.

You are responsible for providing accurate information about the Premises, including size, condition, access arrangements, and any special requirements. Failure to provide accurate information may result in additional charges or cancellation of the Booking.

All prices are quoted in Pounds Sterling (£) and are inclusive of VAT where applicable. Payment terms will be specified in your quotation or booking confirmation.

For one-off services, payment is due upon completion of the service unless otherwise agreed in writing. For recurring or contract services, payment terms will be specified in your service agreement.

We reserve the right to charge interest on overdue payments at the rate of 4% above the Bank of England base rate, calculated from the due date until payment is received in full.

You may cancel or reschedule a Booking by providing at least 48 hours' notice prior to the scheduled service date. Cancellations made with less than 48 hours' notice may incur a cancellation fee of up to 50% of the agreed service price.

We reserve the right to cancel or reschedule a Booking due to circumstances beyond our reasonable control, including but not limited to severe weather, staff illness, or equipment failure. In such cases, we will provide as much notice as possible and offer an alternative date.

Clarovista Solutions maintains £10,000,000 employer's liability insurance and £5,000,000 public liability insurance. Evidence of insurance is available upon request.

Our liability for any loss or damage arising from the provision of our Services shall be limited to the value of the Booking giving rise to the claim, except in cases of death or personal injury caused by our negligence, or where liability cannot be excluded by law.

We are not liable for: (a) pre-existing damage or defects at the Premises; (b) damage caused by faulty or improperly installed fixtures, fittings, or equipment; (c) wear and tear resulting from cleaning processes where we have followed industry-standard practices; (d) loss or damage to items not disclosed to us prior to the service.

You agree to: (a) provide safe and unobstructed access to the Premises at the agreed time; (b) ensure that running water and electricity are available where required for the service; (c) secure or remove any valuable, fragile, or hazardous items prior to our arrival; (d) inform us of any health and safety risks at the Premises.

We are committed to delivering a flawless finish on every job. If you are not satisfied with the quality of our work, you must notify us in writing within 24 hours of service completion. We will return to re-clean the affected areas at no additional cost.

This guarantee does not apply where: (a) the issue arises from pre-existing conditions we were not informed about; (b) the Client has not followed our after-care advice; (c) the complaint is made more than 24 hours after service completion.

We process personal data in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the English courts.

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our Services after any changes constitutes acceptance of the revised Terms.